Andrew Griffith - From axing her death tax to North Sea drilling, the five things Rachel Reeves MUST do

Customer complaints advisers are trained to de-escalate tension with complainants by repeating back the language used. It builds empathy even if the actual issue stays unresolved.

We’ll never know if Rachel Reeves benefited from such training when she worked in the customer complaints team at Halifax. But this week, she is going to be telling us all what we already know – that the UK needs more growth.

Given that not a single member of the Labour Cabinet has ever worked in a senior business role, the stage is set for yet another failed ‘relaunch’.
AG